Frequently Asked Questions
How can we help?
There is a lot of information to take in and we know you might have a question or two, so we have put together the most common things we get asked and answered them for you below. If you still have a query or want to discuss anything please dont hesitate to contact us >
WHAT STEPS HAVE BEEN TAKEN TO KEEP US SAFE?
We have been busy implementing various measures to keep both staff and customers safe. These include:
A reduced number of appointments to allow for extra cleaning before and after every session
New hand sanitising stations at the entrance to our studio and viewing room.
New UV air purifiers.
We are limiting the number of people able to attend your photographic session to 10 people plus pets, from your household bubble.
There are no customer toilet facitilies available
There is no food or drink to be brought onto the premises.
Photographers will be wearing masks and adhering to social distancing guidelines.
Customers will be required to wear masks at their viewing session.
Customers must call the office number upon arrival before entering the building. A member of staff will then meet you and escort you into the studio/viewing room.
We require all of the names of your party for track and trace purposes. All data will be shredded after 21 days.
WHAT IF ONE OF MY PARTY DISPLAYS SYMPTOMS BEFORE OUR APPOINTMENT?
Please call the office on 01202 622333 as soon as possible and we will rearrange your appointment following the medical guidelines.
WHAT HAPPENS WHEN WE ARRIVE FOR OUR STUDIO SESSION?
When you arrive please call the office on 01202 622333 and your photographer will then come and guide you to the studio. Before entering the studio please use the hand sanitisers provided.
WHAT IF WE ARE REQUIRED TO SELF-ISOLATE PRIOR TO OUR APPOINTMENT?
If you are required to self-isolate prior to your appointment, then please call the office on 01202 622333 as soon as possible. We will transfer your appointment and deposit accordingly. Please supply relevant evidence such as official communication (text, email or letter) from a relevant governing bodies or school.
WHAT IF ONE OF MY PARTY DISPLAYS SYMPTOMS AFTER OUR APPOINTMENT?
If you or a member of your party display symptoms within two weeks of your appointment, please call the office on 01202 622333 as soon as possible. We can then take the necessary steps and notify the relevant parties.
DO I NEED TO WEAR A MASK?
You will only be required to wear a mask at your viewing appointment and not in the studio. During your studio session the photographer will be wearing a mask and observing social distancing, this will not effect the quality of your photographs.
WHAT IF I AM EXEMPT FROM WEARING A MASK?
That’s not a problem. Please bring your exemption card or letter with you.
CAN I BRING FOOD & DRINK INTO THE STUDIO AND VIEWING ROOM?
Unfortunately we can no longer permit food and drink on the premises. However, if you have a baby attending with you please bring any bottles etc that you may need during the session.
ARE THERE ANY RESTRICTIONS FOR THE VIEWING APPOINTMENT?
You will be asked to use the hand santising station prior to entering our viewing room and you will lbe required to wear a mask for the duration of the appointment. Anyone attending who is under the age of 11 does not need to wear a mask.
PLEASE DO NOT COME TO THE STUDIO IF YOU HAVE COVID-19 SYMPTOMS.
Please call the studio on 01202 622 333 or text a message to 07484 871 918 as soon as possible.